TRUST & GOVERNANCE

Trust is the product.

An AI that confidently makes things up is worse than useless in a business. Paragraph is built to prefer “I don’t have enough information” over hallucination — with citations, confidence, and permission-aware retrieval baked in.

Every answer carries its evidence

  • Confirmed

    Strong authoritative evidence exists.

  • Likely

    Evidence exists but is incomplete.

  • Conflicting

    Multiple authoritative sources disagree.

  • Unknown

    Not enough evidence — the system says so.

Source hierarchy

Not all sources carry equal authority. When evidence conflicts, the system defers to the highest-ranked source.

  1. 1Official policyHIGHEST AUTHORITY
  2. 2Approved knowledge
  3. 3Official documentation
  4. 4Internal documentation
  5. 5Meeting notes
  6. 6Conversations

Conflict detection

When sources disagree, Paragraph flags it instead of letting the AI pick arbitrarily — and routes it to the owner for resolution.

CONFLICTING KNOWLEDGE DETECTED

  • Website: “Settlement takes 24 hours.”Public
  • Support guide: “Settlement takes 1–2 business days.”Internal

Deeply permission-aware

Access is enforced by tenant, role, department, group, customer, account, and audience — so internal knowledge can never leak into a customer response.

  • Citations, always

    Every claim names the paragraph and version it came from.

  • Refusal by default

    No authorised source, no answer. Gaps are raised, not filled.

  • Human approval

    Nothing publishes itself. Owners approve and grant audiences.

  • Immutable audit log

    Answers, edits, grants, refusals and actions, tenant-scoped.

  • Tenant isolation

    Your knowledge is never pooled, and never trains a shared model.

  • Region pinning

    Data residency in the region you choose, including Nigeria.

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